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ABOUT POMONA COLLEGE: Located near Los Angeles, California, Pomona College is widely regarded as one of the nation’s premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.
POSITION SUMMARY:
Reporting to the Associate Director/Registrar, the Visitor Services Manager oversees all aspects of Visitor Service and the daily operation of the museum’s public interface, serving as a frontline ambassador for the Benton Museum of Art in a very multi-functional role. Responsible for the day-to-day scheduling, supervision, and training of the Visitor Services staff, they are directly responsible for setting the tone of every museum visit as well as overseeing the protection of museum exhibitions and property. Additional responsibilities will include facilitation of site use by third-parties, management of retail operations of museum, and management of other Visitor Services staff, contract services, and front-of-house student employees.
Visitor Experience:
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Serving as the first ambassador to the museum – setting a positive tone, welcoming visitors with warmth and excitement, sharing information about the museum in an efficient but enthusiastic way.
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Training and supervising staff to follow this model of engagement and service.
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Daily oversight of opening and closing procedures.
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Developing and refining policies for visitor experience; remaining informed about current trends in the museum field regarding best practices for visitor experience. Conducting user surveys or leading focus groups to assess current practices and develop new ideas.
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Managing space reservations through software applications, including visitors to the museum as well as third-party, private use in collaboration with Pomona’s events department.
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Maintaining statistics regarding museum visits and implementing quality control measures to ensure high level of visitor experience.
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For special events and as needed, will receive visitors and patrol the public spaces of the museum, protecting the building and its contents from potential loss, theft, or vandalism.
Administration:
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Creating and managing staffing schedules for public hours of gallery operation, including relevant breaks and lunches for security/visitor services staff.
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Supervising data collection system for numbers and types of visitors to the museum.
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Attend staff meetings and training. Serve as visitor advocate at staff meetings and in other contexts.
Retail Operations:
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Will manage retail operation at point-of-sale space in museum lobby. Supervising the management of retail transactions and generating reports of sales.
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Maintaining accurate daily sales records.
